Current Available Positions
Part-time Bi-lingual Admissions Advisor - Dallas, TX
About Gatlin International:
Gatlin International is the trusted leader in online learning, fully immersed each day in its mission of providing quality education to the world. Offering innovative learning solutions to universities, corporations and governments in more than 50 countries, Gatlin International serves thousands of students and partners worldwide with offices and multilingual staff in the U.K., U.S., France and China. Our founder, Stephen Gatlin, a pioneer in the industry since 1993, is committed to aggregating and developing the most in-demand career training content available that empowers individuals and advances careers. The Gatlin International staff, although dispersed around the globe, works closely with a shared altruistic vision and people-centric values that include teamwork, fun and empowerment.
Overview:
Admission Advisors advise, educate, consult, sell and support qualified potential students in achieving their professional and personal goals by enrolling in one of our Certificate and non-degree programs. Student leads are provided. They are monitored on things such as outbound calls, inbound calls, lead contact activity, completed applications, attitude, working relationships and communication.
Responsibilities:
- Must be able to work flexible part time hours Monday- Friday and come to the office. Hours would be 5am-12pm.
- Must become knowledge experts in Gatlin International’s course offerings
- Receive and follow-up on potential students via phone through the Call Center and via email
- Manage and advise potential students via Bold and Live Chat
- Assist potential students with course related questions and the enrollment process
- Input all student leads into Salesforce CRM
- Enter all notes, activities and follow up tasks in Salesforce CRM
- Perform mass mailings to potential students 1 to 2 times a month
- Create weekly Reports of activities and opportunities based on weekly and monthly conversion goals
- Collaborate with other staff and Supervisors to report concerns or make suggestions for improvements based on your daily activity and use of the system
- Handles other related duties as assigned
Qualifications:
- Minimum of 1-3 years of customer service, account management or relationship sales experience preferred
- Bachelor’s degree preferred and sales experience helpful but not required.
- Working knowledge of Microsoft Office (Word, Excel, Power Point)
- Working knowledge of Salesforce CRM
- Outstanding verbal and written communications skills required
- Ability to stay organized and work in a fast paced environment
- Previous admission work
- Must be a team player and a self-starter
- Able to work alone without supervision
- Bi-lingual in English and Spanish